Coronavirus Disease 2019 (COVID-19): Protecting your workplace 2

Coronavirus (COVID-19) guidance

Resources to help you manage ongoing Coronavirus Disease 2019 (COVID-19) activity.
(Updated as of 6/2/2020)

The situation is quickly changing as COVID-19 is developing in the U.S. and globally, with potential impacts to your business. We care about the health and safety of our employees, customers, and communities and wanted to share some resources to help keep you informed.

Moving forward

  • Our response to COVID-19 and putting people first: Dennis Langwell, president of Liberty Mutual Insurance Global Risk Solutions, shares his perspective on the organization’s response to COVID-19: how employees have adapted, why people come first, and what the long term might look like. (Published on June 2, 2020)

Reopening resources

  • Restarting equipment after business shut down: As a result of COVID-19, many businesses shut down equipment and could not perform necessary upkeep and/or routine maintenance. Review our guide on restarting equipment so you can return to operations in a safe manner. (Published on June 2, 2020)
  • Resuming K-12 school operations and activities: Resuming school operations and activities in response to COVID-19 guidelines presents unique challenges. Review steps to help you manage the reopening in a safe way, protecting your staff, your students, your school, and your community. (Published on June 1, 2020)
  • COVID-19 FAQs and tips for businesses: Liberty Mutual’s risk control team is here to help you mitigate operational risks your business may be facing. Review our COVID-19 FAQs and tips for businesses. (Updated May 21, 2020)
  • Resuming hotel and resort operations: Resuming hotel and resort operations in response to new COVID-19 guidelines presents unique challenges. Review steps to help you manage the reopening in a safe way, protecting your staff, customers, and business. (Published on May 15, 2020)
  • Restoring office operations: Resuming office operations in response to new COVID-19 guidelines presents unique challenges. Review steps to help you manage the reopening in a safe way, protecting your staff, customers, and business. (Published on May 15, 2020)
  • Restarting operations in the restaurant industry: Resuming restaurant operations in response to new COVID-19 guidelines presents unique challenges. Review steps to manage the reopening in a safe way, protecting your staff, customers, and business. (Published on May 15, 2020)
  • Resuming retail operations: Resuming retail operations in response to new COVID-19 guidelines presents unique challenges. Review steps to manage the reopening in a safe way, protecting your staff, customers, and business. (Published on May 15, 2020)
  • Eight areas of focus for restoring business operations: As sections of the country slowly reinstate parts of the workforce, there are critical strategies businesses should consider as they anticipate returning to business operations. (Published on May 8, 2020)
  • Restoring operations in manufacturing: Restarting your manufacturing business may present unique challenges. Our planning guide can help you as you work on your plan. (Published on May 8, 2020)
  • Construction site safety during shutdown and reopening: COVID-19 activity has led to unplanned construction site closures, and now planned re-openings. Proactively developing shutdown and reopening plans can help you safeguard your workers, the public, and your project.  (Updated on May 8, 2020)

Coverage and claims response

  • COVID-19 Workers Compensation Response: Review our approach for workers compensation (WC) claims handling and employee safety strategies during the COVID-19 outbreak. (Updated on May 19, 2020)
  • State-specific information regarding COVID-19:  Review state-specific information related to insurance policies for the loss of business income incurred during a business interruption caused by the COVID-19 virus. (Published on April 17, 2020)
  • COVID-19 employer update: WC claims handling and care: Our workers compensation claims teams have activated a few plans to assist you better while keeping people safe. Learn more about the steps we are taking and answers some common questions from brokers and customers. (Published on March 27, 2020)
  • Injured worker resources and FAQs: We know COVID-19 response is affecting injured workers. Here are some resources and answers to frequently asked questions to help injured workers with their workers compensation needs during COVID-19. (Published on March 27, 2020)
  • Business Income – New York required policyholder information: The NY Department of Financial Services required explanations of the coverage provided in insurance policies for the loss of business income incurred during a business interruption caused by the COVID-19 virus. (Published on March 24, 2020)

Risk control resources

Operational response (for Liberty Mutual agents and brokers)

  • Mid-term exposure requests: Requests to reduce the estimated exposure on a current policy. (Published March 31, 2020)
  • Premium audit: In this ever-changing environment, our premium auditors are being extremely flexible. There is no need to complete premium audits immediately. However, we want to ensure customers are only paying premium on the coverage they need. Premium auditors can work with clients to schedule a time in the future that will work best to conduct audits in person or virtually. Review frequently asked questions about our approach to premium audits during this challenging time. (Published March 31, 2020)
  • Premium payment deadline extension: Introducing flexible terms on premium accounts payable. (Published March 26, 2020)

Additional resources

 

 

 

Your safety and well-being are our primary concern. These suggestions are general in nature, so please ensure that any activities you contemplate comply with all federal, state, and local COVID-19 orders impacting your facilities or operations as well as CDC guidelines for social distancing, hygiene, and other recommended best practices.

Our risk control services are advisory only. We assume no responsibility for: managing or controlling customer safety activities, implementing any recommended corrective measures, or identifying all potential hazards. No attempt has been made to interpret any referenced codes, standards, or regulations. Please refer to the appropriate government authority for interpretation or clarification.